Customer questions, answered

<section class="faq">
  <h2>Common questions</h2>
  <h3>Before calling</h3>
  <h4>My AC is blowing warm air. What should I check?</h4>
  <p>Check that the thermostat is set to cool and the filter is clean. If it still blows warm, turn it off and call [your phone number], because running it can make some problems worse. [Your service call fee.]</p>
  <h4>Do you offer financing?</h4>
  <p>[Yes or no.] [If yes: the plan or lender, and how to apply.] [Any minimum job size for financing.]</p>
  <h4>How much does AC repair cost in [your city]?</h4>
  <p>Prices depend on [what changes your price, for example size, materials, or access]. A typical [your most common job] costs [your usual price or range]. You get the price [when and how you give it, for example in writing before work starts].</p>
  <h4>Is there a fee for a service call?</h4>
  <p>[Say whether estimates are free or paid, and the amount if paid.] [Say whether that fee is credited toward the work.]</p>
  <h4>Do you come out at night or on weekends when the heat or AC stops?</h4>
  <p>[Yes or no.] [Your after-hours days and times, and any extra charge.] For anything urgent, call [your phone number] and say it is an emergency.</p>
  <h4>Are you licensed and insured?</h4>
  <p>[Yes, or what applies in your trade.] License: [your license number, if your trade requires one]. Insurance: [the coverage you carry]. [How a customer can check, for example the state license lookup.]</p>
  <h4>What areas do you serve?</h4>
  <p>We serve [your city] and [the nearby towns, neighborhoods, or ZIP codes you cover]. [Say whether a trip fee applies farther out.] Not sure if you are in our area? Call [your phone number] and ask.</p>
  <h3>During the job</h3>
  <h4>Is a new system worth it?</h4>
  <p>[How you compare the repair cost against a new system for the customer.] [The system types and brands you install.]</p>
  <h3>After the job</h3>
  <h4>How often should I service my system?</h4>
  <p>[What you recommend, for example a cooling check in spring and a heating check in fall.] [Your maintenance plan, if you offer one, and its price.]</p>
  <h4>What warranty do you offer?</h4>
  <p>Our workmanship warranty covers [what it covers] for [how long]. [Any manufacturer warranty on parts or materials.] To make a claim, [how to reach you and what happens next].</p>
  <h4>How do I pay, and when?</h4>
  <p>We accept [the payment methods you take]. Payment is due [when, for example at completion, or a deposit up front and the rest at completion].</p>
</section>